[Resolved]  Airtel — Airtel promises additional data but not giving it

Address:

New Delhi, Delhi, 110016

I am using airtel broadband i changed my broadband plan on 11th of feb i subscribed to 899rs plan which includes 30gb data and unlimited calls i also subscribed to 500rs additional plan which gives me 80gb of data after few days they gave additional 50gb then i called customer care for asking that why they are gaving me this extra data they told that this is our broadband surpirse offer on completing 2 million broadband customers and you will get this free data for life time then after 3 to 4 days i was checking my usage on airtel smartbytes page there i saw my data pack has converted from 80gb to 130gb then again i called customer care they told me that this is data only given to some lucky customers and you will get this data every month so after that my total data quota was 30gb(899rs plan)+80gb(500rs additional top up)+50gb(broadband surprise)+50gb(additional data pack given by airtel free of cost)+5gb(airtel my home) =215gb
but this month i got only 165gb data i have called cc several times first they told me that your 50gb data has been stuck and you will get your 50gb in 2 days but when i called them after 2 days they said you will not get any 50gb data