Airtel — Airtel Reference No-1: 56882228 ; Reference No-2:[protected] Landline No:[protected] changed to[protected] without informing me.

Address:

Hyderabad, Andhra Pradesh

I've been a loyal Airtel customer since the last 5 years, using my first landline no:[protected] and 3 mobile nos. Since I was reasonably satisfied with Airtel's services, I decided to take another broadband connection and a new landline from them. After I contacted their marketing executive, on 25 May 2015 a new landline number[protected] was installed at my residence. A couple of days later, I received two welcome calls from Airtel. I asked them to activate my new landline and broadband connection[protected]. I also spoke to another associate from Airtel who confirmed that the services on the above number were activated. I used this phone[protected] and the accompanying Broadband connection for almost a month till 19 June 2015. On that day I suddenly noticed that my landline and broadband connection were down. I called 121 from my other landline[protected] and spoke to a Floor Supervisor called Mr Shiva. He told me my landline has been disconnected, as I didn’t pick up the Welcome calls made to me. I told him this was rubbish and that I received two Welcome calls. Then when I asked him to tell me the mobile number registered on the account. He gave me some other number, I’ve never used in my life. Mr Shiva told me then, that my number[protected] was not yet re-alloted to anyone else and that he would take a request to re-activate it for me. He gave me the Reference No: 56882228. When there was no further progress on this issue I called Airtel's Customer Care again on 22 June 2015 and this time your escalation desk spoke to me and gave me the Reference No: 56945036. After that on 23 June 2015 I received a text message on my mobile with another Reference No: 56983988. When I called up your call centre, they said this was a new Reference Number generated for my Broadband connection. I was told this issue will be resolved by 27 June 2015. On 27 June 2015 I received a call from Mob: [protected] where a lady by the name Ms Swati informed me that the number[protected] was allotted to some other customer. When I told her that I already had the phone No:[protected] printed on visiting cards, receipt books and letter heads, she transferred the call to a Supervisor Ms Punyashri who promised to take personal responsibility for this issue, and call me back in 48 hours. But she never called me again. After this we received another call from Ms Kiran from the Mobile No: [protected] on 1st July 2015. She promised to look into the issue and get back to us in 15 mins. But we never heard from her again.