[Resolved] Airtel — Airtel Save card feature should not be mandatory

Adit Mehta

from Rawatbhata, Rajasthan

Address:	Kota, Rajasthan, 324001
Website:	airtel.in/myairtel

Airtel — Save card feature should not be mandatory
I went to pay my bill in Airtel site on 21st OCT 2016. When I was about to do my payment using my Credit Card, it was mentioned that my card details will be saved by default. This is WRONG. Why should my card details be saved without my permission? It means that I can only pay using my Card only if I allow Airtel to save my Card details. This is ridiculous. Earlier, there used to be an option asking whether I want to save my card details. It has been removed and card information is being saved as default. It says it does have a feature to delete the saved card information, but my complaint is that the card information itself should not be saved by default. One could never know for sure if there is any backup or archive table in your database that still stores my information, even after I delete the card data. Mandatory saving of card data should be removed immediately. Airtel should make this change, and remove the default card saving feature immediately.

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Nov 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 October 2016.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Oct 27, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 October 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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