[Resolved]  Airtel — Airtel says installation will be done in 1 day and then they do not do installation at all

Address:	Chennai, Tamil Nadu, 600004
Website:	airtel.in

I raised a request for a new Airtel connection one week back. I had to do multiple follow-ups to get some one to call me to find out the maximum speed possible in my area. Then they collected the documents and said they would provide the connection the next day. I kept calling up the customer care each day and they said they would provide it the very next day for 6 days in a row. The customer care team has no idea about what the installation team is doing.

On the third day when I called, they said that the phone number has been asssigned and the connection would be done the next day, But no one came.

Finally after one week, when I called them, they told me that there is no feasibility at all in my area. That too they informed me only when I called them and not on their own.
Then why did they collect the documents at all in the first place and why did they provide me with fake dates when they dont have the feasability at all in my area. I have wasted a week of my time and spent a lot on phone calls by following up with them. if I had gone for a different servce provider, I would have the connection by now.
Atleast when they they had the information that there was no possibility of installation, they should have informed me.

Thanks,
Ajay
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