Airtel — airtel secure claim chandigarh fraud

Address:

Chandigarh, Chandigarh, Punjab, 144001

Airtel — airtel secure - sr # 4110607 - fraud - charged subscription and refused to repair the phone

I am a very old customer of airtel from 2015 and have been using airtel postpaid as well as broadband connection at my home and office. I subscribed to airtel secure service after seeing much hyped advertisements on tv in 2016. The mere fact that my phone is already under warranty, i had an extra out cover and tampered glass on my phone, and i still decided to invest in it's insurance clearly show how much i am concerned about my phone and take care of it.

On 01/04/2019 when i coming from office, slipped away with activa and my handset fell down and back panel because of mirror broken from left. Though the phone was working i spoke to airtel and they advised to file a claim for physical damage. In spite of all the documents uploaded, my claim was rejected because last time phone had not repaired from service center. I repeatedly said this is my choice from where i want to repair my phone.

Now after 2 days i received an email from them saying claim rejected by the insurance company Can somebody explain me how you are supposed to repair your phone from local shop or service center. Is that written in terms & conditions.

If this is not, what the hell is "an accident" then? now they are saying claim rejected due to improper repair. Now i have to repair my phone from service center ? What a ridiculous lame excuse for not keeping your promise and providing a service for which you are charging me me every month. And what is this insurance company now? I am paying to airtel for their airtel-secure plan being advertised on tv all the times to assure me of complete care and repair of my phone in case of accidental or liquid damage and now since that has happened they are passing the buck onto somebody else?

I want somebody "logical" to immediately look into this and arrange to get the phone repaired and delivered to me at the earliest failing which i would be left with no other option than to proceed with the legal proceeding with district consumer forum to safeguard my rights as a consumer and get the service for which i am being charged and am in a contract with airtel.

Hoping to hear from you very soon.