[Resolved]  Airtel — airtel secure - claim rejection

Address:

New Delhi, Delhi, 110019

I secured my phone with airtel secure.in a recent incident due to a speeding car passing by, my phone slipped out of my hands as i was trying to save myself and get away from the car. Yesterday, i got a call from airtel secure team stating my claim has been rejected as it is "improper handling of the device". Only the screen of my phone got broken, else it looks as a new phone.
And in-spite of a long conversation with the customer relationship officer (Mukesh) and he stating that a call back from a supervisor shall be arranged, i have received no further updates on this. And their supervisors are never free. My call was not transferred to someone senior. Customer relationship officer are of supervisor level in airtel as stated by mukesh.

The customer relationship officer tried to emphasize that my life is less important and since i was saving myself and my legs, therefore it was negligence and improper handling of the device. I asked him repeatedly what is the meaning of improper handling, he said it is as stated in the t&cs.

I asked him to which id can i write regarding my concern, he didnt even provide that. He mentioned that i will get a mail from airtel secure regarding claim rejection.

Amazing!!

What airtel is trying to do through airtel secure is simply fooling customers.
I am a corporate customer and this comes as a bigger shock, cause they anyways don't tend to personal connections properly.

This surely requires a check from airtel's side before i look for alternate options against their plans.