Airtel — airtel secure claim unethical closure

Address:

New Delhi, Delhi, 110007

This is with regards to my airtel secure clam submitted against number [protected].

I have received a confirmation that the claim was rejected under the category of "improper handling".

However, when asked about the reason for jumping to this conclusion. I have told that since my description was not clear enough and i have not picked the follow-up call they understood that is an improper handling.

I have clearly told them that it was accidentally fallen down. Further over phone calls and emails, had multiple time explained the accident multiple time that since my wife standing behind me and when i turn accidentally she touched my hand and handset fallen down.

Further its imperative to close case based on assumption.