[Resolved] Airtel — Airtel secure - device claim service request # 2064195

navinksingh

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400604
Website:	www.airtel.in

My phone accidentally slipped from my hand which was unintentional and my claim was rejected by reason "improper handling | no proper care of handset has been taken by insured to safeguard the property".

I do not understand how this can be a reason to reject my claim.

And this was informed to me after 10 days of picking up the device thus wasting my time.

I do not accept the claim rejection reason and want airtel to repair my phone as they have promised in all the advertisements to get money from customers like me.

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Jul 25, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2017

Airtel Customer Care's response Dear Mr. Singh,

This is with reference to your post, dated 23 June 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Jun 24, 2017

Updated by navinksingh From where I can share my contact details to you?

I tweeted to airtel_presence yesterday but I didn't get any response from them .