Airtel — airtel secure - device claim service request # 2503277

wajidali

from Shahdara, Delhi

Address:

110094

I am really dissatisfied with your services, i was submitted my phone on 1st november 2017 and as per your t&c the maximum time is 7 to 21 days.

Till now i am not getting any satisfactory response from your team. Every time i call them, they just give me silly excuses like it's getting delayed due to spare part not available etc etc.

Because of this, i am suffering a lot with my personal and professional life.

So, give me the exact status of my claim.

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Airtel customer support has been notified about the posted complaint.

Dec 06, 2017

Updated by wajidali Hello,

Thanks for your response, but I don't think it's the way you serve your customers. While checking the documents for claim process, you didn't reject the same. Even after receiving my handset for repair you didn't inform me anything about it. Your team neglected a lot to my queries and never bothered to reply my questions. There is a deadline of maximum 21 days for repairing process, but even after 30 days you didn't inform me anything about it. Instead of your team informed me that my handset is on hold because of non-availability of spare parts.

But now, you have come with a new and silly excuse. I don't think it's acceptable. I have been paying since a long for your service and even it's also true that the insurance company also approved the claimed amount along with I paid my part.

After all these how can you give excuses like this? I request you to provide me the service for which I have been paying you and repair my handset positively.

I am in a full mood to go to Consumer Court and rise a complaint regarding this type of worse service. I had paid the amount of repairing and initial payment ie 10% of actual claim. Now you are denning the service.

It's a better reason to show the actual face of Airtel to all the customers.