Airtel — airtel secure - device claim service request # 3638509

Address:

560048

Hi,

It was really sad to feel cheated with the worst ever services from airtel. I bought an airtel secure plan in the month for my vivo handset.

I had been handling my phone with utmost care all these days, the condition of the phone would justify it. It is still has same new finish. However, i was never aware that stating explanation "that the phone fell onto the bed" would classify as improper handling of of phone. To my dismay i heard that my claim has been rejected due to the same. What a rubbish statement ever...

The team didn't even bother to collect my phone and verify if the same had been improperly handled. The photographs just showed the screen being damaged, though not physically. Further i was asked by the airtel team to mention "how" the phone was damaged and not the story of the phone getting damaged with the external factors that lead to the situation.in an effort to not drop the phone onto the floor i had pushed it on to the bed nearby when one of my neighbor's kid bumped into me at home. But the team was not even ready to listen to my story. They just cited that they would read only what was mentioned in the description.

I hope my concern is looked into.

Hoping to hear from you soon.