Airtel — airtel secure insurance service

Address:New Delhi, Delhi, 110009
Website:Airtel.in

I have seeing airtel's secure service reviews, and i'm hell afraid about whether they gonna serve me well or not, since it's been 4 days that i uploaded required documents for getting claim but company hasn't contacted me yet. Since my s8 screen has been shattered, i can't use it and can't wait much, and after reading reviews i'm not sure how can i trust them by giving them my phone for 10-15 days, when i know that screen repair or exchange process takes few hours that's it. Pls help. I can't risk it, i think.
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    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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