[Resolved] Airtel — Airtel secure or scam

Nipun rastogi

from Delhi, Delhi

Website:

Www.airtel.in

Seems airtel secure is a scam.
What they mailed... For my device claim – service request # 2124058...

We regret to inform that your device claim has been rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property..

It's all making money... Nothing else.
I never mishandled my phone ever. Even my 1 &half year old phone looking like as i have ever been careless 4 my phone.
Please do not come with lame excuses like this &provide me constructive answer.

Thanks
Hope to here you soon.

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Aug 28, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2017

Airtel Customer Care's response Dear Nipun,

This is with reference to your post, dated 14 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 14 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd