[Resolved]  Airtel — airtel secure plan sim card tray missing while returning the phone

Address:Hyderabad, Andhra Pradesh, 500072

Airtel secure service request # 2163234

Registered contact no: [protected]

I have raised a claim against my damaged phone at airtel app and airtel people were collected my phone and returned un repaired due to rejection by insurance company and while returning my phone they forgot to insert sim tray so that i have received with no sim tray. I unable to use my mobile with out sim tray. I have raised complaint through mail on 3rd aug 2017, i have received response saying "we would like to inform you that your concern regarding sim tray missing has been registered with reference number cascp[protected] and the same would be resolved by[protected] at 16:00:00.
Further you will receive a call from our customer representative within 24 hours."
I did not get any information till now. Responding to mails taking very long and even i get the response also with no resolution.
Was this information helpful?
No (0)
Yes (0)
Jun 3, 2019
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Complaint comments 

Comments

I want puk code because sim lock thats my problem. ...
Now calling 121 but no response...
what i do so please my complaint took...
My phone no [protected]...
so please my situation understand...
thank you receiveng my complaint...
so please my complaint took and please respond this message...
Hello Airtel team
...this is to inform u that I lost my phone today ..so please block my sim card vide bearing num :[protected].and issue duplicate sim card with same phone num

Thank u,

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54499
    Pending
    0
    Resolved
    21958
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information