Airtel — airtel secure - rejection of claim

Address:

560016

Device claim – service request # 2587155

Airtel secure advertisement link :

https://www.youtube.com/watch?v=a7OH5O7u7Gk

I bought airtel secure, after viewing this ad in apr 2017. I read the terms and conditions and choose "airtel secure" becos of brand trust. And even after rejecting my claim for two times, im still continuing with airtel secure, jst to make sure, in case if the appalite consider my claim, i must not be in an "inactive" state.

Last month my mobile (Iphone6) was slipped from a table due to vibration. I filed a claim and it was rejected twice.

1st rejection : mobile was purchased out of india

Actual scenario :

I got an iphone 6 from us in dec 2015 and in jun 2016, mobile met with liquid damage. So, apple authorized dealer cannot replace it even it is under warranty. So, i paid 24000 for a new phone, paid the amount in inr to an authorized dealer in hyderabad. Unfortunately i have not kept the invoice in a safe place and i moved from hyderabad to banlgalore in mar 2017.

This phone was slipped from table in nov 2017 and i raised a claim with in 1-2 days. Im explaining the situation to the customer service person that i have no invoice becos and he listened completely and sent an email stating your mobile doesn't cover up insurance becos it was not purchased in india.

2nd rejection : (For the same mobile) i got the invoice from seller and submitted the claim. Now it was rejected stating it was damaged due to my recklessness or some word similar to it. I got a mail from airtel secure which doesnt even mention the reason, all it was informed me by call only. Below is the mail i got from airtel secure

*
Dear sravan *,

Warm greetings!

We would like to inform that your request for device claim has been closed due to below mentioned reason.
For any assistance, please call us at 121 or write to us at [protected]@in. Airtel.com

Thanks,
Team airtel secure

*

Moral : airtel secure customer care is here to reject the claims on a "robot mind" basis, they will not think or understand the situation/concern.

The utmost stupidity is there is no number to call them and get the status or query or question or what ever... All of a sudden i do get a call from mumbai landline and i must attend it for hell or heck.. If we ask them to call back in 10 mins, they will understand it as " 10 hours'.

I want to reapply for a claim