Airtel — airtel secure scam fraud

Address:

New Delhi, Delhi

I got myself registered for the airtel secure plan after they advertised it so much in the t. V.
They claim to provide accidental damage protection.
Now my claim was rejected because they say the insuree was not careful enough.
Now if a person by mistake sits on his phone which was on bed, why isn't it being considered as an accident.
I will suggest people to be careful of this scam of insurance.