[Resolved] Airtel — Airtel secure wrong device repair estimate | |||
I am using airtel. My name is aayush bihani and my airtel no. Is [protected]. I subscribed to airtel secure. Recently, my handset got damaged and i raised a claim and submitted the device with all the documents and information as required. On 16th june, 2017 l received a mail from airtel that my device repairing cost estimation is ₹19, 900 and the same has been submitted to insurance company for approval (The copy of same has been attached). I wrote numerous mails to airtel and requested airtel to send me itemized description of the repairs and rates for the repair estimation of ₹19, 900. As the new device cost is cheaper than the repair (The current market price of the handset has been attached) which in no case can be possible. But they didn't replied to my mail. Was this information helpful? | |||
Jun 25, 2017 Complaint marked as Resolved An Airtel Customer Representative called me to address my concern and provided me the required details which resolved my problem. Airtel customer support has been notified about the posted complaint. Verified Support Jun 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 18 June 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 26, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 18 June 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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