Airtel — airtel sells more than 10 times the 4g internet bandwidth they are able to deliver.

Address:

582103

Dear airtel,

I very often see that the bandwidth of my 4g internet connection is limited to about 25kbps. The latency is then also extremely high. Packets often have more than 30 seconds to reach the destination, i saw delays of more than 5 minutes quite often.

Lets do a little calculation: you sell 2gb data volume per day. You might agree that people have to sleep and also spend some time to work. This leaves maybe 8 hours to use the internet. So the bandwith you have to make available per customer can be calculated as follows:

Bandwidth = 2gb * 8 bitsperbyte / 8 hours / 3600 secondsperhour = 555kbps

555kbps is the bandwidth you promise to customers.

On the other hand we can calculate what data volume can be reached at the limited 25kpbs:
25kbps * 3600 * 8 / 8 = 90mb

Since it is not always, but very often, limited customers are able to use more than these 90mb data volume. But it is easy to see that you deliver only about 10% of what you promise.

So please either immediately increase the available bandwith by a factor of 10 or give all customers a 90% refund.

Thank you.