Airtel — airtel service not received the amount

Address:

560079

On 20th september 2017 made the airtel post paid payment by using paytm.com.
I lost the amount from paytm but airtel service not received the amount.
Now no one taking responsibility, both side i have raised the complaint.
Airtel complaint reference no. Is : ot[protected]
Paytm transfer id no is :[protected] and attaching the communication details