[Resolved]  Airtel — Airtel service provider consumed 250 mobile balance for internet without notification.

Address:

600096

I am new customer for airtel and bought new 4G sim, mobile Number is [protected], before 1 week which is activated on 08 Dec 2105 and contains RS 99 talk time balance. Call rate for 3 Month Airtel to Aritel is 10 paise and other mobile is 30 Paise. Next Day 09 Dec 2015 I recharged My Airtel SIM RS 300 along with 1GB data pack. Within a week from 09 Dec 2015 to 14 Dec 2015 I maintained amount more than RS. 250. Today Suddenly I am seeing 0 Balance. After 5 attempt I connected Customer care person and he is saying that, your net pack finished so Main balance RS 250 is used for internet. I did not get any notification message for Data pack that I have consumed around 90% percent of the Internet pack. Without any notification or alert message how can you people deduct my main balance. I have 4.6GB in Other SIM too. If they have notified me in advance I could have stopped using using internet via Airtel. I need compensation for this. Within a week frustrated about the service and no proper support, it is taking 6 attempt to connect with customer care.