Airtel — airtel set top box replaced set top box also does not work - denied the support of request

Address:

Rangareddy, Andhra Pradesh, 500048

My airtel set of box was replaced with the swap box with 350 rupees payment.
As per airtel the current set top box is advanced box. Unfortunately it is not having the favorites sort feature and once the power goes off the fav will be lost.

Once it goes to the unsubscribed channel it will not allow to change the channel.

I have eemdiately complained the local teachnicial visited multiple times and promised he will replace the set topbox. Now he is showing his inabilty to change the set top box and asked again to call to call center.

Call center guy says he neither he will change my set top box nor will upgrade even i pay the amount also.

I have one year subscription.

My mom is 70 plus year and is ignorant. She is feeling loneliness due to the airtel people bad service.

The request numbers are : 74478779 and 73325871