Airtel — airtel showing discrimination among its customers

Address:

560093

Date: 22/08/2017

With the 399 plan, airtel is clearly showing discrimination among its customers. Many of the customers are getting 84 days validity with 1 gb data per day and unlimited calls, with the 399 plan. However, some customers like me are only getting 28 days of validity with total 1 gb data and unlimited calls for the same cost of 399. An uninformed customer can easily become a prey to this and loss his hard earned money.

When i called airtel today and asked why am i not getting the 84 days 399 plan for my number, they said it is not just available for me as of now. Then i asked them to explain on what basis were they discriminating their customers like this. However, airtel didn't give me a satisfactory reply. Instead they just kept repeating that the 399 plan for 84 days is not available for me.

So i asked them to raise a complaint on my behalf regarding this unfairness in their customer treatment. They refused to take any complaints siting that there is no policy to register complaints regarding the plans offered by airtel. They, however, offered to take a request from me to enable the 84 days 399 plan just for me, but did not guarantee that i will get that plan any time soon.

On the off chance of the request getting materialised and works out for me, it is good. But it is not going to help other customers who are in a similar situation as me.
So i request airtel to stop showing this unfair discrimination among its customers and provide the same plans to everyone, impartially.