Airtel — airtel sim barred for no reason | |
Hi, i have been using airtel sim for more than 13 plus years. Since yesterday i'm unable to make or receive calls and messages although i have enough balance. My mobile number is [protected]. Upon checking with the service team their answer was, as their are multiple numbers in use. They have blocked the running number and i have to forgo this number. As this is very absurd i asked them to check properly as this shouldn't be the case. They said that there is a document mismatch and i have to visit airtel store. Even though the issue is escalated to supervisor the answer is same. Call case ref no.[protected] Why is the number blocked all of a sudden. Airtel team should atleast inform the customer before blocking sim for no proper reason. I'm not sure if i would get this number back again for their mistake. Airtel services seems to be a head ache now for me. Please activate my sim and let me know what all you actually need. Thanks, Amrutha Was this information helpful? | |
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Is there any update on the above?.
I visited airtel store to submit documents today to get my number reactivated.
I was told that number is not in active status and this can't be activated unless I convert my prepaid sim to postpaid.
For reconversion I need to pay atleast rs.499 per month for 4 months and then I can convert to prepaid .
I asked them why this is made inactive. They said that this number is not in use because of no recharge.
This is absolutely ridiculous. My number was barred by airtel team on Oct 2, 2019 or on Oct 1 2019.And I had balance of 23 days left out of 84 days plan
As this is airtel team's blunder . I think airtel should rectify and reactivate . I don't understand how airtel team is forcing for postpaid conversation. This is unfair to involve customer in unnecessary expenditure. If I have to convert my sim to postpaid I need to spend additional 1400 rs in total {for four months.}. Airtel should not cost a customer's time and money for their mistake.
I request airtel team to reactivate my number as prepaid and refund my 23 days balance.
Thanks,
Amrutha