[Resolved] Airtel — Airtel sim not available at store and customer support does not care

padunair

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560072

The airtel sim i am using is corrupted all of the sudden and is not being recognized by the phone anymore. When visited the store for duplicate sim the store keeper says no sims in stock and do not know the availability.

Called customer service and the agent promised to arrange for a sim to be delivered to my work address on the 7th. No action taken. When called again and spoke to supervisor (Raj kamal) he raised a complaint again and gave a number and promised to have some arrangement for the sim which is corrupted by 3:00 pm on the 8th. No action yet.

Called the customer service again, the agent says customer support cannot do anything about this. I have to visit the store for the sim.

Total nonsense in the way the store and customer service behaves. I am unable to make any transaction as my number is linked with the phone number which is not working anymore. I am unable to make payment as the otp are sent to my registered phone..

Was this information helpful?

No (0)

Yes (0)

Aug 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 8 July 2017 .

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd