[Resolved] Airtel — Airtel slow 4g speed on last billing day: 1600mb refund demand | |||
Airtel is just wasting my time and energy for their network issues Following is details of my mail to them : On Fri, Apr 1, 2016 at 11:20 PM, Dinesh Kumar wrote: Technology is not mature enough so that a Two story building can move here and there and due to that signal problemsvarised and 3G data rate go down to (100 MB/6*3600 second)=4.74kbps. I have paid Rs[protected] from last 9 months for 3G speed not for above-calculated speed, check your 3G speed of last 6 Hrs of previous bill cycle and next 6 Hrs of current bill cycle. Bye the way my house was at same location for the 12 Hrs period, it was not moved. Sent from Yahoo Mail on Android On Fri, Apr 1, 2016 at 10:26 PM, nodalofficer.[protected]@in.airtel.com wrote: Dear Dinesh Kumar, Greetings from airtel! This is in reference to your email enquiring data usage on your airtel mobile number xxxxxxxxx I regret for the inconvenience you experienced. I would like to inform that as per bill plan unused data in the previous bill cycle cannot be carry forwarded to new bill cycle. Hence we are unable to serve you on the same. However if you still facing any network issue, I request you to respond with the following details: 1. Location where you are facing the issue, do mention if any landmark nearby. 2. Alternate contact number so that the team can reach you. As soon as I receive the above mentioned details, I will co-ordinate with the concerned team. For further queries, please do email. I will be delighted to assist you. Yours sincerely Javed Akhtar bharti airtel limited Was this information helpful? | |||
Aug 14, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 20, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 18 April 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 24, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 18 April 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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