[Resolved] Airtel — Airtel stb replacement charge is unfair business practice and worst service provider | |||||
Customer id no. [protected] Dt of installation : 27/11/2015 On 9/4/2017 suddenly my stb stopped working and there was red light on it. I called the customer executive they said they will send the engineer and he will check it. He came and immediately replaced it with other box and it started working. He told its should be replaced and for that charges are rs. 599/- Its just and year we have change the set up box and its get stop working automatically and now for changing it they are charging so much, its really unfair trade practice going on from airtel. I want my stb should get replaced without any charges. Was this information helpful? | |||||
May 12, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 10, 2017 Airtel Customer Care's response Dear Priyanka, This is with reference to your post, dated 10 April 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 11, 2017 Airtel Customer Care's response Dear Priyanka, This is with reference to your post dated 10 April 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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