Airtel — airtel stole my money (as it stole money from others)

Address:

New Delhi, Delhi, 110013

Its app stole my money.

I say stole because it took my money (Evidenced by money being withdrawn from my bank account), said the transaction failed (Thus did not give me a transaction id), and then every avenue i tried to reach out to was run by automated systems so there was no personalized care or anyone who could actually respond to my request for refund appropriately.

Through email: the automated service kept asking for the same details that i kept telling it i did not have (I. E. The transaction id), and there was no way to connect to a human being to discuss this, it seems

Through fb: again, automated system

Through phonecall: impossible

They're not giving my money back. And it's not theirs to keep. That is stealing.