[Resolved] Airtel — Airtel super store activation without confirmation | |
A value add service named super store has been activated in my mobile balance has been deducted accordingly without my confirmation. I have contacted the customer care and they are telling this has been activated through clicking some third party url's. i'm sure that i haven't done such activities. This has happened twice, not just once. At first, on july 7th i got the conformation message on 5.30 am on service activation. please note that internet was not enabled from the night before. i called the customer care and they have deactivated the service and refunded the amount (rs 50) which they have deducted. Now today 8th july, i got the same service activation message at 1am and rs 35 has been deducted from mobile balance. Again i called the customer care and they have refused to refund the amount instead they deactivated the service. I have no idea how these are being activated without proper confirmation. i have been using various airtel connections for the past 10 years and i have faced similar situations in airtel live which they had previously. those deductions were made when i clicked on some link's unknowingly. I don't have any clue on this as i was not using the internet during the time when the service got activated. Was this information helpful? | |
Aug 27, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 08, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 8 July 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 10, 2016 Airtel Customer Care's response Dear Customer, Thank you for sharing your contact details with us. We will contact you soon to resolve your concern. Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 27, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 8 July 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |
1 Comment | |
Comments
Required details has been sent to the given emai address. Please verify
Reply
42%
Complaints
54506
Pending
0
Resolved
21959
View all 54506 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information