Airtel — Airtel Thanks Benefit

Website:

www.airtel.in/broadband/feasibility/?lf_open=999&icid=wifipage

I have taken Multiple Airtel Optic Fiber Broadband connections. Last year I had avail Disney Hotstar and Amazon Prime subscription which they are offering with Broadband Plan of Rs. 999.

This year I had opted for same plan but did not received that benefit. I called multiple times to their customer care center and they told they will resolve. But it didnt worked. Neither they called back nor I got their benefit. Later on when I checked on their website all terms and condition, nothing was their but in FAQ they said you can avail once only. So i changed back my plan to 499.

Yesterday I checked with another Customer care agent, he said since you have another connection, you can claim that benefit. So he activated 999 plan on another number. But still it was not activated so when I had call with Customer care executive today evening, answer is very funny, as mentioned below,
1) To avail benefit by subscribing Broadband plan, you need Airtel Mobile SIM. How this is logical, for broadband offer I need Airtel mobile connection?
2) When I gave my airtel number he denied to activate it on my mobile number. reason is I had avail this offer on that mobile number last year.
3) When I gave another Airtel number then he said Its Prepaid number, to avail this offer you need Airtel Postpaid number. (Earlier i had avail this offer on Prepaid number only)

I asked that executive to share these Terms and Condition then he denied and said Sir its mutual understanding, how could?

They have not mentioned in their Terms and Condition. Promoting very wrongly their product. Please take necessary action on them.