[Resolved] Airtel — Airtel TV - worst service (actually no service at all)

Ksingh435

from Kasganj, Uttar Pradesh

Address:	Gurgaon, Haryana, 122015
Website:	www.airtel.in/personal/digital-tv

I have been complaining for my Airtel TV to the Airtel customer care since past 5 days as it is not receiving any signal. Every time I call customer care, they assure me that it will be fixed within 24 hours. They also give me contact number of the Engineer but nobody answers the call and nobody comes for fixing the fault.

Also, they are deducting 14 rupees daily from my account with out any service.
My latest complaint number is 52136388.

Looking towards a speedy resolution.

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 2 June 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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Comments

Ksingh435

from Kasganj, Uttar Pradesh

Although i have got he signal back but I have still not received the refund for 5 days that my Airtel dish was not working. I have been promised numerous times by customer care that balance ( INR 14/day) will be added to my account but as expected, no amount has been refunded as yet.

Looking towards a speedy resolution.

Thank you