[Resolved]  Airtel — Airtel Unknowingly adding costly services like 3G Internet in my post paid mobiles by Airtel

Address:

Chennai, Tamil Nadu

Hi Sir/Madam,

This is not my first compliant about Airtel. I have been using airtel for the past 6 years. I have recently bought 3 post paid Airtel connections([protected], [protected], [protected]) with CUG Rs.149/- monthly plan service. I have been using these new connections for about 1 month. Then last week 22/10/2013 (tuesday) i went to Airtel office at Chrompet branch to submit my bill amount in order to continue the services. After then i got a call from Airtel on saturday and they said that as per your request 3G internet plan is activated in your mobile. I shocked and replied them that i have not requested for 3G, even mobile wont support 3G internet. But they have not accepted my words and they said that you have to contact airtel customer care. then i compliant in Airtel customer care saying that how could you activate 3G internet service without my knowledge. The customer care girl said that we are sorry for that mistake, we will disconnect that 3g service. But i asked them to send me mail as apologize. Because i need to get proof of your mistake otherwise will go to consumer court to complaint about this cheating. I have suffer like this kind of cheating many times and i complaint customer care to stop paid services unless i activate it. But Airtel keep on do this cheatings. Please make necessary step to justify with enough compensation of these cheating done by Airtel.

Thanks,
Mohamed Sheik,