Airtel — airtel wallet account blocked and unable to recharge amount stuck in account

Airtel wallet account no. [protected] and case 664616

We were planning to recharge from airtel wallet for that we loaded amount to airtel wallet around 399 rs but when trying to recharge it shows that your wallet account blocked.

We contacted to customer care many times and also send documents again on email but no response from aritel wallet support [protected]@airtelmoney.com.

I registered first complaint on 10th aug and ask me wait for 48 hours when i checked after that issues still not resolved, again contacted they keep saying that wait we have taken your request and some times disconnect call especially in the evening.