Airtel — airtel won't block my lost phone using imei number

Address:

Bangalore

As per indian cellular website 9http://www.india-cellular.com/Lets-Learn/IMEI-Number.html) the network providers should be able to add an imei number of a stolen mobile to there eir (Equipment identity register) refer (http://www.india-cellular.com/Lets-Learn/IMEI-Number.html), so that it will prevent the stolen mobile to be used again. This is a very basic service which every network provider should be providing. I called the airtel customer care and they asked me to visit the sote. The store floor manager said that they are not authorized to block the phone but rather cbi would have to do it and refused that they will not add the imei number to the black list.

I do not understand on what basis they refused my request and i haven't received a satisfying answer from them. Please look into the issue and do the needful.

Thanks
Stanley