Airtel — airtel xstream fiber connection

4th aug tues morning : request raised for new connection.

4th aug tues morning : within a couple of hours they sent their executive for user verification and take the payment (More than 5000 was paid by me). I requested them to give the connection the same day as i had my job interviews lined up in next 2 days. I even got a message from airtel that within 24 hrs they will set it up.

They promised to setup the wifi device within 2 days. I kept following on 4th and 5th aug. They promised to setup the device on 5th aug.

5th aug (Wednesday around 6.30 pm) : 1 technician came just for the wiring on the building terrace. He told that a separate technician will come after this.

6th aug (Thursday) : thursday morning again they promised to setup the device. Kept following up till evening and at the end of the day they said the connection is not live in your area (That too after 3 days of payment). Till friday evening they again promised to setup.

7th aug (Friday) : after following up for full day again they promised to setup till saturday evening. And finally on saturday evening they notified that it might be not possible to setup and we will refund your amount.

During all these 5 days i had 1 online test to be submitted and 1 job interview both of which got spoiled as i kept waiting as per their promises.

Even raised complain on airtel's customer care three times during these 5 days. But nothing happened.

Please make sure they compensate for false promises and my spoiled interviews and online test.

They should have notified that the connection is not live in our area before taking the payment.