Airtel — Airtel Xstream Fiber Installation Delay, Non-Responsive Staff and Refund Not Processed Despite Multiple Escalations

I booked an Airtel Xstream Fiber broadband connection on 30 May 2026 and paid ₹1500 after completing all required formalities, including KYC verification.

At the time of booking, I was assured that the connection would be installed within 24 hours. However, even after multiple days, repeated follow-ups, and several technician visits, the connection was not activated.

During the installation attempts, wiring work was carried out at my premises, causing inconvenience. I was later informed that the technician originally assigned to my installation was no longer available, and no timely replacement was assigned. As a result, the installation remained incomplete.

I have made more than 50 follow-up calls to Airtel customer care, the local installation team, the sales executive who booked the connection, and the Area Service Manager. Unfortunately, the sales executive and Area Service Manager stopped responding to my calls. Customer care repeatedly asked me to wait for another 24–48 hours without providing any actual resolution.

I also sent multiple emails to Airtel requesting installation or refund. Initially Airtel informed me that no order could be found against my account. Later Airtel confirmed that the order was under progress. These contradictory responses further increased the confusion and inconvenience caused to me.

I spent several hours waiting at home for technicians, including on my weekly off day. Due to Airtel's failure to activate the connection within a reasonable time, I was forced to arrange internet services from another provider.

I have already filed a complaint with the National Consumer Helpline under Grievance No. 9466872, which is currently under process.

I request Airtel to immediately process my full refund of ₹1500 and take responsibility for the inconvenience, repeated follow-ups, loss of time, and deficiency in service suffered by me.