Airtel — Airtel Xstream Fibre 5G Connectivity Issue

(On Behalf Of Trishul Defence Academy, Prayagraj)

In the month of November 2020, TDA had applied for the Airtel Xstream Fibre 5G Service for the whole office setup including (back office and front office). It was with high service prospected that a so-called big name like Airtel offered us uninterrupted high-speed internet service.

But the truth of reality turned to be contrarily worst as it within two days it's internet service went out of track and many of our systems were inactive with the broadband connectivity and upon calling them they were sending inexperienced hardware personnel for the task of networking which is a software task.

More than half month has passed and half dozen times TDA registered a customer complaint regarding but on in all the same story, upon pressuring as to what the exact issue, they said it is related to networking and they do not have any man for it. The internet connection gets active on some systems only while on others it goes missing.

This is the futile situation of this tech giant firm which claim to provide the so-called "best internet service". The area manager does not have even a clue as to what can be done, they are only concerned with billing and false offers.
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Following is the basic in brief of our complaint -

Fibre ID[protected]

Date Of Installation - 17.11.2020

End Date - 18.11.2021

Issue- Airtel Xtstream Fibre 5G Connectivity Issue

Plan Rental- 1769 Per Month

Plan Speed- 300 Mbps, Unlimited

TDA calls out Airtel (Bharti Airtel Ltd) to address this grave issue and resolve at first hand. If they really have "spine", If they really care for customers then we are expecting a solution to it.

We are highly disappointed and irked with this service quality and conduct by Airtel and hereby declare not to pay a single penny till the solution is provided and urge everyone to raise their voice against this big company's anti-customer side.