| Address: | New Delhi, Delhi, 110045 |
The network coverage of airtel in my area is very poor. Airtel didn't provided me the services that you promised on my number. The network in of airtel in my area is very poor. I have made hundreds of complaints but each and every representative of airtel had given false information. Many representatives told me that a new tower is going to be build in my area by end of october 2018 but by the help of airtel open network i got to know that the new tower is going to be build by january 2019, the time when my offer would be ended. It's the end of january now, neither the new tower is build now, nor is the network improved, instead it had degraded a lot more. I was not at all able to use my internet data and make any clear calls on my phone number [protected]. Airtel team told me to wait but now its around 100-120 days till i've waited. Airtel team didn't helped me at all (121, 198, nodal department, airtel appellate). The airtel open network also show my home out of coverage, but in their emails airtel always write that the network coverage is excellent in my area. If the airtel engineer told me that there is no network at all in my area neither outdoor nor indoor/roof. But they didn't took any action at all.
Getting neglected a lot i am left with no other option but to contact consumercomplaints.in. You are the last hope.
As i didn't get any resolution from airtel team, my complete plan was wasted. Now my appeal is i want a refund/compensation for the money i paid for the recharge that never worked because of airtel's mistake and negligence. That's why i contacted you. I want refund of ₹798 (Two offers of ₹399 each
If i don't get any resolution then i am going to file a complaint in consumer court against airtel and their representatives fraud about wrong information and fake commitments. Airtel promised me high speed internet and didn't fullfill their commitment. The allegations against airtel are -
1. Not providing the services they promised.
2. Giving wrong information to consumer.
3. Intentionally embrangling the consumer by giving them wrong contact phone numbers.
4. Making flase commitments and promises again and again.
5. Intentionally ending voice calls of consumer to ignore him.
6. Not contacting the consumer within promised time i. E indirectly ignoring him
My phone number is [protected]
Email - [protected]@gmail.com
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