[Resolved]  Airtel — All this just to connect a landline to an existing DSL line user

Address:

Gurgaon, Haryana

It has been a more than a month since I have been chasing for this now and I do not understand what will be the best way to articulate my problem so that you put an end to my agony. I have been using this ADSL line from you since last year and moved bases from one society to another. As a part of the society practice, I required an intercom facility on my line as well. I ardently followed your instruction and did as required. Now, after having done this, I have been waiting since last one month for you to get the landline and intercom facility to become available. I have made a change of plan as instructed by your agent (causing higher tariff with lower broadband speed) and also paid a cheque of Rs. 500 for the same, again as instructed by your agent. Though this cheque got encashed immediately, no work has been done so far despite numerous follow ups. What should have been a 5 minutes job, is creating so many hassles. For an old customer to airtel, this leaves no way but to end the story by switching to different service provider. Yours trulyUser of broadband id:[protected]_dsl