[Resolved] Airtel — Alleged usage of 8gb, broadband connection

J.S.Subramanian

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110075

Dear sir,
I have been using your broad band services for over 11 years and suddenly i get a message that I have used 8 GB, where as the house was locked for over a month.. After much communication, Mr.Sarahth Misra cofirmed a back end server problem and promised to replenish the 8 GB. Next minute we get the intimation that we have consumed6.5 GB.I get auoto generated replies to my tweets, only the names keep changing.I have enough evidence that the usage of some other consumer is being billed to me.I am fed up. Promises of visit of officials, but no body comes Every month the 8GB gets used up in 2 days.We have no speed.We doneot down load any thing.If you can do some thing please do
This happening from May 0f 2016.
broad Band no-[protected].M-[protected], [protected].
Regards
J.S.Subramanian
ps-Check mails from our side.
.

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Oct 13, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 8 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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