Airtel — Amazon prime not activated via Airtel

Address:

Assam

Sir, i recharged my phone no. [protected] with airtel Rs 699 plan on 30/04/2022, which Amazon prime video subscription. But when i go into the airtel thanks app the claim now option is not available, instead its showing watch now and further it leads to opening the google play with amazon prime app and in the prime video app its showing Your subscription is ended.

Please kindly look into this matter

Borish pegu
Mobile-[protected]