[Resolved] Airtel — Ambiguity in Mobile Postpaid Bill

[Resolved] Airtel — Ambiguity in Mobile Postpaid Bill

D dsharma_arch

Dear Sir/Madam, I have activated 3G internet service on 20th March 2015 for Rs. 200 in which I was getting 600MB free 3G data. But the bill which I got in April have charged only 77 rupees for 3G rental in which they have given me only 232MB free data. They have charged for Rest of the 368MB data used by me in that billing cycle. When I made a complaint to the customer care they said that they have charged on the prodata basis and because of this only they have given me only 232MB data. But at the time of activation of 3G data from Customer care they have not mentioned any such prodata conditions to me. Else I would have not used 600MB data at all. I was in image that I have to pay Rs. 200 for 600MB and if I will use more then 600MB they will charged extra. Now I feel like I have been cheated just because customer care person have not mentioned anything about the prodata calculation system of 3G data plan. Please help me in this regard. Best regards Deepak Was this information helpful? No (0) Yes (0)
May 11, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 09, 2015 Airtel Customer Care's response Dear Mr. Sharma, This is with reference to your post dated 9th April 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Umesh Arora airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Apr 16, 2015 Updated by dsharma_arch Till date no response from Airtel. Its better to port my mobile number.
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