Airtel — Amount Debited from my account but Recharge was not successful

My airtel No. [protected]. I recharged on 08.06.15 for Rs. 949/- (3G internet pack)from my airtel app through internet banking although amount was deducted from my bank account but I got failure notice from you and didn't got 3G data either. My transaction id is[protected].
Plz do the needful to refund my money so that I can do recharge again at earliest. Hope for a early action.
Regards

Dear Mr. Da Silva,

This is with reference to your post dated 9 June 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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i have recharged Rs.598 on 11.01.2020for no.[protected] . amount debited from my account. but recharge not yet done. please check and resolve it immediately. Txn ID :[protected]