Airtel — amount deducted for broadband connection but not installed

navneetgund

from Delhi, Delhi

Address:

gurgaon

I have made payment for rs. 2123 on dated 11.05.2020 for installing broadband connection, although despite regular followup and exchanging emails, airtel is not giving any response. I have sent screenshot and bank statements to them showing money deduction, however, despite making extra payment for installation (Which not recovered during normal situation) they are not taking any action.

Its quite frustrating experience for me, as, broadband connection was urgent requirement, if they were not able to provide the connection than on what basis they accept the request.

Navneet

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Airtel customer support has been notified about the posted complaint.

May 13, 2020

Updated by navneetgund Despite all of efforts and phone calls there is no resolution from Airtel so far...surprisingly yesterday night I got message that Airtel Fibre connection not feasible at present moment.. what the hell, you have already taken advance only once the feasibility is over of the area (as address of installation was entered before making payment) than how you can refused.. neither Airtel is informing that what happen to the amount already paid in advance for installation and one month service cost.

They are clearly harassing the customers as I have already 2 Airtel phone and DTH connection and hardy had any bad experience so far but broadband team is really very unprofessional neither they are replying to my mail.