Airtel — Amount deducted from my Bank account but recharge was not done

Address:

Madhya Pradesh

I am a airtel prepaid user and i did a recharge of Rs 479 through Airtel Thanks app after that i choose my recharge pack and do payment via airtel upi and then payment of 479 rs was deducted successfully from the bank and my recharge was not done it is still pending. After that i call on customer care 198 for registering complaint against it so customer executive told me that u can do another recharge ur previous recharge is not successful and the amount of 479 will refund in my bank account in 9-10 days. So i did another recharge via Airtel thanks app via same process and then i did payment of 479rs and then again this payment also goes in processing so my two payments of 479rs was stucked in between after that i talk to my bank they told me my payment is successful tranfered to airtel merchant. I don't know why its happened, but i want my amount as soon as possible.