[Resolved] Airtel — Amount deduction from account | |||||
Sir myself mithun. I am currently working in bihar jharkhand. Few months ago i purchased a airtel sim card ([protected]) and make my airtel app account on this no. And saved my account no in it, for deduction online money for any type of recharge. On 13 april i have made a recharge on other airtel no which belongs to delhi. The recharge amount was 399.in first attempt its failed but money deducted i thought its my mistake i am trying again but get same result, fund deducted two times from my account but no recharge happened. I have another recharge offer that have done but my 399*2=798 rupess not paid by airtel back in my wallet or in my account. I have many times contact to customer care of bihar jharkhand they said once your amount paid within 24 hours but its not happened after few days when i call to back then they said your no. On which you made recharge was belpngs to delhi so we cant do anymore talk to delhi airtel customer care with [protected] then they said call to bihar jharkhand customer care on 121 but no result get they only transfer call senior to senior but not get result sir. Sir tell me what i do, how can my deducted amount i get back from airtel and sir i have attached my acoount summery with this which all detail mention no amount yet i have get. Help me sir. My account no[protected] Was this information helpful? | |||||
Jun 16, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 04, 2017 Airtel Customer Care's response Dear Mithun, This is with reference to your post, dated 04 May 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 08, 2017 Airtel Customer Care's response Dear Mithun, This is with reference to your post dated 4 May 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 14, 2017 Airtel Customer Care's response Dear Mithun, This is with reference to your post dated 4 May 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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