[Resolved] Airtel — Amount not credited for failed Transaction

[Resolved] Airtel — Amount not credited for failed Transaction

S suganyaa sengodan from Bengaluru Pete, Karnataka

I have done the mobile recharge for Rs 300 full talktime.After my payment, the transaction got failed.But the amount is not credited to my account. I did not even receive any message saying my amount will be credited back.being a regular customer of airtel, I strongly suggest that this option should be available during failed transaction When can I expect my amount credited back to my account? My TXN ID:[protected] Was this information helpful? No (0) Yes (0)
Oct 3, 2016 Complaint marked as Resolved I got the amount credited back to my account for the failed transaction. Thanks for the Quick action. Airtel customer support has been notified about the posted complaint. Verified Support Sep 29, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 29 September 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Oct 03, 2016 Updated by suganyaa sengodan I have received the amount which was debited for the failed transaction. Thanks for the immediate action. Verified Support Oct 03, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 3 October 2016 Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtelpresence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Oct 03, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 29 September 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
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