Airtel — amount paid but not recharge not done

Abhayk99

from Delhi, Delhi

Address:

Indore, Madhya Pradesh, 452013

I have recharged my mobile [protected] by paying rs 499/- by credit card through my airtel app on 3rd june, 2018. The txn id is[protected]. Today is 4th june, 2018 but the recharge is still not active. I have called airtel and they convyed to me that they do not find any transaction or recharge attempt for [protected]. The txn no is of no use for the airtel help / customer care executive.

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Jun 04, 2018

Updated by Abhayk99 I have again charged by the same amount. This time the txn no is[protected]. This time the recharge was successful. Can I request you to refund my 499/- for the earlier transaction[protected] to my credit card?

Jun 05, 2018

Updated by Abhayk99 I have inquired from my credit card provider. They have confirmed that the transaction was successful. The details are:

Transaction Date - 3 Jun, 2018
Settlement Date - 4 June, 2018
Amount - Rs. 499.00
Authorisation Code - 939736
ARN - 75178108154580553300660

This means that Airtel received the money but did not provide the intended service.

When contacted, your local Airtel Manager Mr. Dheeraj, Manager, Airtel Office, Vikram Square, near Footi Kothi, , Footi Kothi Rd, Gumasta Nagar, Scheme 71, Indore, Madhya Pradesh 452009 didn't pay any attention. This is the reason for which I had to write this complaint. Your staff and officers must be customer oriented in this fierce age of competition.

Please either refund the money to my credit card or add balance of Rs. 499 to my mobile number [protected].

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Comments

Abhayk99

from Delhi, Delhi

I have inquired from my credit card provider. They have confirmed that the transaction was successful. The details are:

Transaction Date - 3 Jun, 2018
Settlement Date - 4 June, 2018
Amount - Rs. 499.00
Authorisation Code - 939736
ARN - 75178108154580553300660

This means that Airtel received the money but did not provide the intended service.

When contacted, your local Airtel Manager Mr. Dheeraj, Manager, Airtel Office, Vikram Square, near Footi Kothi, , Footi Kothi Rd, Gumasta Nagar, Scheme 71, Indore, Madhya Pradesh 452009 didn't pay any attention. This is the reason for which I had to write this complaint. Your staff and officers must be customer oriented in this fierce age of competition.

Please either refund the money to my credit card or add balance of Rs. 499 to my mobile number [protected].