Airtel — amount refund

Today i tried recharging my mobile through myairtel app, after following through the process, amount debit to my account but recharge was not successful.
After waiting for 15 mins in the confirmation page error message displayed as webpage error occured and no progression from that screen. Also amount not reversed after waiting for 3 hours.
Kindly do the needful.
Ph no : +[protected]
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One of the worst network I have never experienced in my life Don’t how they got best 4g network service... giving a best 4G network advisement and providing worst service...BIG SHAME TO YOUR COMPANY FOR CHEATING THE CUSTOMER GIVING FAKE ADVERTISING... SHAME ON YOUR PART
There is very slow network of airtel tower in village tundewal distt sbs nagar punjab due to the slow network we are very disturbed so pls take care about airtel high speed or 4g network please solve our problem whether we will able to use jio network of one thousand customers

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