[Resolved] Airtel — Amount Rs.997 debited for International roaming but service not done | |||||
On 14th april'16, my account got debited with rs.997 (Bil/[protected]/international roam In/airte012581) but i did not got any message. So i called up airtel call centre. They conveyed that service request not registered. The funds will be credited back to my account. 13 days passed but still awaiting for funds to be credited to my account. This looks surprising that website enables customers to do international roaming, funds also taken but no service operated. This way, they get customers funds w/o any service. It is fooling customers and we are helpless as we could not do anything. Was this information helpful? | |||||
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 12, 2016 Airtel Customer Care's response Dear Mr. Gupta, Thank you for sharing your contact details with us. We will contact you soon to resolve your concern. Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 21, 2016 Airtel Customer Care's response Dear Mr. Gupta, This is with reference to your post dated 27 April 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
1 Comment | |||||
Comments
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Manoj