Airtel — Anomaly in Bill plan and internet usage

Address:

New Delhi, Delhi

Dear Sir, Ma'am, 1. My name is Major Muneet Banga and I am holding three Airtel defence Corporate plan Nos on my name ie [protected], [protected] and [protected]. Initially i had taken [protected] and when i was happy with the plan i took other two. 2. When i had taken these Nos i was told that the CUG calling between the three Nos is free, however i find in the customised bills that the CUG calling is chargeable. It does not make sense that i have 600 mins free calling on local and STD and the CUG Nos being local are being charged. 3. Also i was told that on all the three Nos i'll be given 199 unlimited 3G internet in the defense corporate plan, however the customer care executives do not know the same and presently i am forced to have a Rs 100/300 MB plan on all three Nos. 4. Yesterday suddenly i get conflicting msgs that on my No [protected] i have used 490 MB already, then 187 MB, then again 487 MB. This is ridiculous, i have always kept a tag of my internet usage and time and again i check by sending DATA USE / 3G USE. kindly check the usage of the last so many months on this NO and you will find it has never exceeded the limit. also we get a warning msg that you are likely to exceed your limit. however no such msg this time. pl check the time the internet was on yesterday and the data use before that. there has been a serious error at your end which needs to be rectified. 5. I am an Airtel loyalist and prefer it over other networks. However, it is felt that whatever is promised at the time of activation is not given. request kindly look into the matter of Airtel 3G @ Rs 199, CUG free calling on all three Nos and the excessive charge of internet usage on [protected]. 6. Thanking you. hope for an early reply. Regards, Muneet