Airtel — Applying for duplicate Sim ([protected])

Address:

Chennai, Tamil Nadu

Sir, I have been using the airtel prepaid number ([protected]) since 2007. The number is in my father's (late) name. There is currently a problem with my sim card and it is not being detected. So, the customer care authority asked me to apply for a duplicate sim card. I told the customer care authority that my father is no more and if is it still possible to get a duplicate sim. The authority said that it is possible. When I went personally to apply for this, they (Airtel office in Ascendas IT park, Tharamani, Chennai) said that they won't be able to do it as the card was in my father's name. I told them that my father is no more and that I would like to change the ownership to my name. I told them that I would be more than happy to provide them with the proof of his death and the legal heir document. But, the personnel very rudely said that he will not do it and that my father has to come to get a duplicate sim card. I really was not sure if he was that dumb or if he was really that inconsiderate. He said that he will only be able to change the number to postpaid to be retained under my name. Is he trying to boost his sale by doing this? Is it really an unforgivable sin to transfer the prepaid sim from my father's name to my name? This is the worst service and response that I have seen off late. Request you to provide me with a swift resolution. Adithya